For an organization of your size, providing around-the-clock helpdesk support for end users is a costly, and potentially unrealistic, endeavor. Yet, keeping employees up and running – and productive – is absolutely critical to driving your business forward. So, how do you ensure users’ machines are continuously safe and operational, without enduring exorbitant support costs? How do you provide the responsive support that users deserve? How do you deploy the latest security updates when and where needed?
GTCL can serve as your organization’s support center for all end users; proactively monitoring, managing, and resolving issues within your desktop/laptop environment. Through advanced remote access tools, we can address end users’ individual issues in real-time – accessing and viewing your staff’s machines quickly to make required configuration or deployment changes. We have the knowledge, multi-tiered support structure, and tools to maximize your users’ uptime and security day in and day out.
Proven Expertise, Proven 24×7 Support
At GTCL, we treat your users’ desktops, and other computing devices, as if they were our own. For each employee, we maintain the visibility to know what applications are running, on which devices, and from which location. From required anti-virus and patch release updates, to message continuity services, to application-specific support, our remote troubleshooting translates to immediate action. Learn more about our extensive services that address desktop and end user support needs, which include:
- Complete Network Protection
- Managed Cloud Services
- Managed Email Filtering & Continuity
- Onsite Support
- Managed Anti-virus & Anti-spyware
- Remote Support
- Virtualization Solutions